We generally try to ship items within 1-2 business days of receiving your order. Please refer to the expected shipping date in the confirmation e-mail after placing your order.

Yes. All shipping methods have tracking services.

It depends on the country or region, but approximate estimates are as follows.Standard shipping takes 3-11 days for Asia, 5-10 days for North America, 5-12 days for Europe, and 5-12 days for Oceania.Please refer to "Shipping" for details.

Yes, we offer free shipping depending on the amount of your purchase.
Zone 1 & 2: USD$50 or more
Zone 3: USD$75 or more
Zone 4: USD$100 or more
Please refer to "Shipping" for details.

We ship using Japan Post's service. You can choose from "International E-Packet" (international air parcel) or "EMS" (faster arrival). Due to the international situation, logistics may be delayed. Please understand that shipping methods may be limited in some countries. Please refer to "Shipping" for details.

In the future, we plan to introduce international courier services such as FeDex and DHL, but at this time, only Japan Post is available. If you would like to receive your package as soon as possible, please choose Japan Post's EMS service.

Yes, it is possible to change the destination address before the product is shipped.We usually ship within one to two business days of receiving your order, so please let us know as soon as possible if you need to make any changes.

Countries that are zoned can be paid for from our cart.For shipping to countries not listed, please contact us.Please understand that some countries may not be able to ship due to postal conditions.
Please refer to Shipping.

We are accepted various credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, and Shop Pay.
(About PayPal. I am currently setting up a PayPal account. Please wait for a while until it becomes available. Credit cards can be used as usual.)

There are some countries to which we are unable to send products due to postal or financial conditions. Also, there are some countries where payment cannot be made through the cart system. If this is the case, please contact us using the "Contact form".

We will package our products more tightly than necessary to prevent damage. If damage should still occur, please take a picture of the damage to the package (box, damaged part of the product) and contact us. Once we confirm the damage, we will send you a new item if we have it in stock. If we do not have the item in stock, we will issue a full refund.

Cancellation is possible until the product is shipped. Cancellation after shipment is not possible and will be treated as an "exchange or refund".

Only unused items may be exchanged or returned. Additional shipping charges will be borne by the customer.

Yes, Items confirmed for restocking will be available for backorder. Please take advantage of this service.We will also announce the arrival date on social media and on each product page.Unfortunately, items that cannot be back-ordered are those that are not scheduled to be back in stock for some time.

You can back-order only if you can select the "Add to cart" button. You can order and pay for your order as if it were a regular in-stock item, and the purchased item will be shipped as soon as it is received. In the unlikely event that the item is no longer in stock, you will receive a full refund.

Yes, we do. We are happy to help with requests for kitchenware, stationery, sundries, etc. Please contact us using the "Contact form".